As a managerial implication, e-commerce firms should adopt responsive market orientation in other words they should be able to meet the current needs of the customers. This is very important for ensuring the satisfaction and loyalty of the customers. Proactive market orientation and innovation orientation were found to have positive impact on customer satisfaction over perceived usefulness. This may imply that in order to satisfy customers with the innovative products and services, first they should be persuaded that the novelties will bring convenience in their shopping activities