First IB invested its resources in building the best Web site it could design and then followed
a process of continually adjusting the site’s design and the services offered to respond to customer
comments and requests. For example, First IB created a frequently asked questions (FAQ)
feature that reduced customer inquiries dramatically. It was also one of the first banks to offer
statements and check images online. In 2004, the bank began to make check images available
online the day after the check cleared (the industry average delay at that time was four to seven
days). The bank has consistently received excellent reviews of its services by online business
rating agencies and in the press