A comprehensive communication plan is the backbone to successful improvement and training programmes. Information that will require dissemination includes:
• changes in policies, processes and procedures and location of documents
• new and modified staff roles and responsibilities and location of documents
• training course objectives and schedule
• purpose, instructions for use and location of on-the-job aids
• availability and contact details of on-the-job coaches
• expected organisational outcomes and performance targets
• organisational performance results
• formal and informal staff performance feedback
• availability of staff incentives