Tourist satisfaction is crucial in the sense that it
affects expectations and intentions for the next destination
purchasing decision. Thus, tourist destination
considers customer satisfaction as one of the most
important sources of their competitive advantage (Fuchs
& Weiermair, 2004). Some authors suggest that service
quality is a vital antecedent of customer satisfaction
and, concretely, some relevant aspects of quality
perception as promptness of service and on-time
programming (Getz, O’Neill, & Carlsen, 2001).