KPIs were formulated by way of the Delphi process by
three pharmacists with experience in academia, management
and clinical care. The list was generated by attaining KPIs,
performance measures and tools/models as suggested by
major clinical pharmacy-related organisations (G. Hall, per-
sonal communication),
[12,31]
non-pharmacy specific organisa-
tions involved with the quality and safe use of medicines[32–36]
and the literature. There were 105 indicators identified origi-
nally from the literature. The primary objectives by the Delphi
group were to standardise and consolidate the KPIs. Similar
KPIs were amalgamated and KPIs deemed not to reflect standard practice were removed. Where there were aspects of
clinical pharmacy services that were not included in existing
frameworks these were discussed and, where appropriate, an
indicator was suggested. Following the Delphi process the
number of KPIs was reduced to 71. The Delphi group also
gave a brief descriptor of each indicator; these were used to
generate a consensus descriptor for each KPI.
KPIs were formulated by way of the Delphi process bythree pharmacists with experience in academia, managementand clinical care. The list was generated by attaining KPIs,performance measures and tools/models as suggested bymajor clinical pharmacy-related organisations (G. Hall, per-sonal communication),[12,31]non-pharmacy specific organisa-tions involved with the quality and safe use of medicines[32–36]and the literature. There were 105 indicators identified origi-nally from the literature. The primary objectives by the Delphigroup were to standardise and consolidate the KPIs. SimilarKPIs were amalgamated and KPIs deemed not to reflect standard practice were removed. Where there were aspects ofclinical pharmacy services that were not included in existingframeworks these were discussed and, where appropriate, anindicator was suggested. Following the Delphi process thenumber of KPIs was reduced to 71. The Delphi group alsogave a brief descriptor of each indicator; these were used togenerate a consensus descriptor for each KPI.
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