The objective of the research was to find out the underlying factors those have a role to determine the brands while customers purchase mobile phone. It has been seen from the previous discussion that there are lots of variables customers consider before choosing brand of mobile phones. Some of the factors influence customers’ decision greatly while others have comparatively low impact on the purchase decision. At the time of survey, it was observed that various types of facilities are expected by the customers. But this research work does not deal with the customer expectation. Rather it has tried to focus on the issues that the customers judge in the existing market scenario.
The research has identified that many factors are deemed as selection criteria of mobile phone. Not necessarily all the variables influence a person in the same way and same extent. In case of choosing mobile phone brands, mostly considered factors by customers include physical attributes, pricing, charging and operating facilities, size and weight, friends’ and colleagues’ recommendations, neighbors’ recommendations and advertising.