It is proposed that organisations develop their ERP systems in order to generate a
competitive advantage. Thus, in order to deal effectively with disjointed IT and network
systems in the ICT industry; operators are to develop and implement ERP systems in
ICT organisations. As developed ERP systems will deal effectively with security of
information, it is recommended that such systems be implemented where success of
organisations and businesses are dependent on the protection of their trade secrets.
It can thus be concluded that the respondents are of the opinion that ERP tools that
are automated and integrated will result in enhancement of customer relationships and
consequently in improved customer satisfaction. It can also be concluded that the
previously mentioned relationships will inevitably lead to improved administrative
functioning with its resultant contributions to customer satisfaction for companies in the
ICT sector and more specifically for the telecommunications industry.