i have just returned from a business trip during which i spent the night of 3 august at your hotel. when i unpacked my suitcase i discovered that several things were missing: a portable iron my address book and a walkman. i stayed in several different hotels during the trip but yours was the only one where i had to leave in a hurry because i did not receive a wake-up call. this is why i am fairy sure that i left all these things at your hotel.
please let me know if you have found these items. if you would be kind enough to send them to me i will be happy to send you a cheque for the postage.
Apology for Poor Service Rating on Customer Questionnaire