Who was Shivaji Bhosle?
A An ancient Indian soldier
B A versatile head of state
C A follower of the Malva caste
18. What does the dabbawala collective do?
A It works in the food delivery business
B It develops logistics and organisation
C It consults management bosses
19. What has made the dabbawalas so successful?
A They do such demanding work
B They are known to be very reliable
C They have developed a new teamwork method
20. What is the secret of the efficiency of the dabbawalas?
A They work very punctually and quickly
B They use a special organisational code
C They are highly qualified to work in this business
21. Why do Western experts find the dabbawala collective especially interesting?
A Because its system is efficient yet inexpensive
B Because it employs such modern and sophisticated methods
C Because it utilises people’s natural strengths and abilities
22. What happened in Dubai?
A There was a meeting of big businesses and accountancy firms
B A group of dabbawalas were consulted about their work
C A new organization was founded based on the dabbawala method
23. What are the dabbawalas an example of ?
A That even the poor can succeed in life
B A stereotypical developing-world story
C How equal pay brings success
24. What point does Professor C.K. Prahalad make?
A Most third-world workers are paid poorly
B Local businesses are suitable for the poor
C Simple ideas can be made to work for people
25. Why is Salman Rushdie’s The Satanic Verses mentioned?
A It tells the story about an Indian film star
B It illustrates the change in the dabbawalas’ position
C It has created such a sensation