The cases that had thorough, but brief, negotiations did a number of things right. One, they prepared the service level agreement (activity #17), price framework (#18), and contract (#19) before selecting the supplier. Two, they required the bidders to give exact wording changes to any item they wished to negotiate as part of their bid (#26). Three, these changes (and perhaps additions or deletions) were then clarified during evaluation (#27, #28) and incorporated into the selection (#29). Four, all items to be negotiated were detailed in the negotiation strategy (#31), including the client's estimate of each party's position, the underlying drivers of those positions, potential win/win scenarios, and each party's BATNA (best alternative to a negotiated agreement).