There are several factors that help as well as hinder application
management solutions. The first is the exponential rate of technological
change and the emergence of collaborative Web 3.0 technologies that are
being tweaked for IT HelpDesk support services. For example the need
for security and data privacy is paramount now a days. Web 3.0
technology enables enhanced security features which can be used for
critical help desk support services especially in the context of Pharma
environment. Also the recent growth in mobile adoption and mobilebased
solutions is adding a new dimension to the evolution of IT
management and support. Web 3.0 can be leveraged on mobile devices to
enable stateof art and instant help desk services. Innovations around
mobile technologies are delivering anytime, anywhere and can be
leveraged for 24*7 kind of support environment.