Now it's Mali's turn to meet Mr. Jones. She also observed him shaking hands, but she's still not sure about the custom. She noticed that all the other people who Mr. Jones hand were men, and doesn't know if a man will shake a woman's hand. In this case, she uses the second choice: she asks her friend Bob, "Should I shake his hand?" Bob answers, "Yes, it's always all right for a man to shake a woman's hand." Because they remembered to Observe and Ask, both Mali and Gittisak were able to greet Mr. Jones the custom of his country.