The quality management team of a furniture company selected IDEF0 as a consistent and well-defined way of describing processes for their quality management and improvement system. They decided to use a functional decomposition strategy, in which one of the major subsystems was the design and build of customized furniture. They got three people trained as IDEF0 authors, one of whom was assigned to the 'custom build' project. This author then worked with the people who used the processes which were to be documented, producing a complete IDEF0 description. Some diagrams and notes that were produced are shown.