The wish to gain access to the pooled expertise of the outsourcing providers.
Difficulty in managing the IT estate internally.
A desire to reduce costs, through economies of scale or by taking advantage of lower labour costs elsewhere.
The need to reduce employee head-count.
A wish to put the provision of IT on the same basis as that of other essential ‘utilities’ such as gas or electricity.
The belief that IT has become commoditized and no longer provides a source of competitive advantage.
Long-term dismay by general managers over the costs of IT and the seeming impossibility of controlling it.