Quality Culture: Learning is not compulsory... neither is survival ASQ and Forbes Insights’ Survey in April 2014
Vision, values and leadership are foundational components of a culture of quality. Leaders must lead by example and ensure these principles are communicated and understood throughout the organization.
A better understanding of customer requirements will better allow organizations to meet those wants and needs.
Tying success in quality metrics to compensation and recognition, investing in quality, and focusing on innovation and risk-taking allow organizations to nurture thriving quality cultures, thus propelling them into world-class status.
No organization is perfect. Just as all humans have individual needs, all organizations are unique in what works for them, but the underlying message is the same:
–Maintaining the inner workings of your organization to optimize performance starts with building and sustaining a strong culture of quality