While quality in tangible goods has been thoroughly described and measured by marketers, quality of services has yet a lot to be done. Accurate measurement of service quality as perceived by patients has yet to reach a consensus for healthcare organizations. To this day for the healthcare service market in Egypt and the Arab world, there is a need for a healthcare service quality model that takes into consideration a complete coverage of the dimensions that consumers use in evaluating healthcare service quality.The research to be conducted will focus on service quality,patient satisfactions to return,and the consumer role in the medical service encounter.