market, or is it a process of support that is used to enable the
main functions of the business process. Methods of
establishing, maintaining and improving the quality of
business systems is taking place in accordance with
international standard ISO 9001:2000 which are as such by
most countries in the world and declared as its national
standard. ISO 9001:2000 is no different from the scope and
types of organization and type of activities in them.
ISO 9001:2008 sets the criteria for quality management
systems and is the only standard by which the family can be
certified. It can be used by any organization, large or small,
regardless of its field of action. ISO 9001:2008 has been
implemented in over a million companies and organizations
in more than 170 countries.
In the period of the past 15-odd years on the world stage
came from the family of standards ISO 9000 which had the
basic task is to enable the buyer of goods and / or services to
verify documented way to achieve the declared quality, and
manufacturers to ensure continuity of production of products
of the same quality or better with regular access in cases of
negligence and breach of the Declaration. Introducing a new
revision of ISO 9000:2000 special emphasis has been placed
on the information system. It has gone so far as to be virtually
no longer be a company or a part of it certified, if no certified
and information system that is involved in their activities. In
previous versions of the ISO 9000 standard that was not the
case. It is possible to bypass and does not certify the
information system [2].
The results of two surveys among European software
houses in which one of the goals of this study was to
determine the improvement of software processes that firms
have achieved during the implementation of ISO 9000 are as
follows:
The first survey was conducted among 20 German
software vendors that received the ISO 9001 certificate. The
study focuses on five elements of ISO 9000 quality system:
code reviews and inspections, software testing, product and
process measurements, measurement of quality costs, and
demonstration of quality improvements. Many software
houses included in the first study did not implement changes
to these five elements. Thus, it appears that the introduction
of ISO 9000 has not led to significant improvements.
However, most companies are still deciding in favor of the
introduction of ISO 9000 quality systems.
Another study was conducted to gain a better
understanding of the improvements that can be achieved with
the help of ISO 9000. Analyzed reports on the experiences of
several hours, and interviews with quality managers from a
total of 36 European software houses. The paper presents the
ten key success factors that the respondents of our studies
considered to be of great importance in the implementation of
ISO 9000 quality systems [3].
How difficult is to develop the ISO 9001
certification
process? As an ISO 9001 focuses on what to do and not to do
it, and it is flexible and as such it should be easy to implement,
at least for small companies. Some companies, however,
argue that the high costs of implementation and require a
large amount of documents represent a major obstacle to the
implementation of ISO 9001. We believe that ISO 9001 is
only common sense to make it as such should be easy to