7.3 Critical factor’s attributes
In order to gain further insight of the basic critical factors of the simulation model, the Key Informants were asked to
suggest attributes that define those critical factors in their opinion. These are reported in the following section and
summarised in Table 2:
7.3.1 Top Management (TM) attributes
According to Key Informant 1, the MIS-Manager: ‘their main attribute is how adept the management is with technology
and advancement in the IT field including ERP. In addition, their past implementation experience is an essential’.
While according to Key Informant 2 the SQA-Analyst, ‘top management’s vision and strategic direction, financial
support, proactive, inquisitive and project alignment capabilities’ are important attributes.
For Key Informant 3 Net-Developer, ‘top management availability; as [and] when needed to make important decisions,
their support and skills in managing project’ are essential attributes.
Key Informant 4 BI-Analyst suggested top management’s support and availability were both jointly important attributes
and added communication features of top management:‘top management their level of support is very important since they are decision maker. In addition, their
availability is also essential when they are needed since they are busy people. Also their effectiveness and
communication with the team, with the vendor or with end user is also important’.