Howard Cohen, vice president in strategy and operations senior knowledge management at Chubb Insurance, envisions a KM future with more integrated content management systems that deliver a more seamless user experience. He says, “The future of knowledge management is the elimination or decrease in our awareness of supporting systems and capabilities. Information [will be] scraped from multiple repositories…from many systems past, present, and future.” Joe Raimondo, CEO and solution designer at Intelligent Answers, quipped, “My response to this [query] is simple: Watch the movie Her.” Raimondo says that this film—about a man who develops an intimate relationship with his smart computer operating system—“charted KM 3.0.”