SC Group is a provider of integrated logistics to the top of Thailand. Which play a significant role in providing transport liquefied petroleum gas (LPG) with a fleet of vehicles with LPG in the country.
The study has been the Chief Financial Training Company, SCG Logistics Limited, a subsidiary of the SC.
The purpose of the study To study the problem and the solution to customers in debt collection solutions to customers in debt collection. Using data from in-depth interviews of the finance staff. The study was divided into two parts: 1. 2. internal problems to external problems.
The results showed that the problem will occur within the workforce own mistakes such as missing documents, invoices.
How to fix the problem: you can fix the problem yourself. The command coordinating discussions on the issues that can arise.
External issues: issues such as customer balances due from customers, but customers postpone payment of the said amount, the customer's financial liquidity can not be paid to such problems as such. To come up with some customers only.
How to fix the problem: The company is negotiating with the problem. If the customer does not follow the agreement. The company will conduct a summary of the problematic loans overdue more than 45 days and submitted to the department head, division finance manager. And presented to the Executive To acknowledge the problem. And further guidance to find solutions to.