•Assist in user acceptance test (UAT) to cover necessary testing criteria and provide production support on New Business, POS and Claim system issues to Operations users.
•Gather and prepare user’s requirement and coordinate with IT on system design.
•Involve in project initiatives or new product launching that related to New Business functions in term of system modifications.
•Coordinate / follow up with user, IT and vendor for project initiation, implementation and post-implementation to complete project as plan.
•Process daily, weekly or monthly management reports or any ad hoc reports and data file.