One international hotel does regular guest tracking to monitor customer satisfaction. The results are then forwarded to the general managers at each location. Information such as how one hotel site compares to the others in the same region, as well as specific information on each department (front desk, check out, restaurant, and so on), is made available. Management bonuses are based on these guest-tracking results, and a yearly achievement forum is held acknowledge those staff and locations whose guest tracking scores are the highest.