The Nature of Human Resource Management
Human resource management (HRM) is the process by which organizations ensure the effective use of their associates in the pursuit of both organizational and individual goals. In this process, hospitality firms focus their attention on three areas; (1) effective recruiting, screening, hiring, selecting, training, and development of associates; (2) genuine concern for the well-being of the associates as reflected through well-developed reward-and-recognition programs, challenging work, and the opportunity to use their potential to the fullest; and (3) careful consideration of the needs and expectations of the organization’s customers, a seen through the creation of total quality service programs and the continual evaluation of guest feedback for the purpose of maintaining these service levels.