The Tulsa Supercenter hasn’t had its happy ending. The store has seen several changes mandated by Walmart headquarters, including more visible security monitors, greeters at the doors, and changes to the self-checkout section, but Officer Ross says it’s business as usual. The mentality hasn’t changed; criminals still think of this store as theirs. And Ross knows the answers aren’t always simple. Three hours into his shift, security employees bring in a young woman who’d been wandering around the store with an older man. They’d spotted her slipping on a pair of $15 gray sneakers, then attempting to leave without paying. The woman, in capri leggings and a hoodie, is brought to Ross. She turns her head and reveals an enormous black eye on the left side of her face. Ross moves toward her, and she instinctively flinches—a telltale sign of domestic abuse, he later says. He tucks his hands inside his bulletproof vest and relaxes his broad shoulders, making himself seem a bit smaller, a bit less intimidating. “Is he the one who did this to you?” he asks, motioning to her eye. She knows who he’s talking about. She says yes, and her eyes well with tears