After this introductory chapter authored by the volume editor, Sect. I, “Basic Concepts of
Knowledge Management,” provides up-to-date presentations of some of the fundamental ideas
of the field. Frank Land’s thoughtful essay, “Knowledge Management or the Management of
Knowledge?”, places KM in the long historical context of managing knowledge. The chapter by
Kiku Jones and Lori Leonard, “From Tacit Knowledge to Organizational Knowledge for Successful
KM,” identifies organizational characteristics and KM initiative characteristics that may be antecedents
or enablers of successful KM. The chapter by James Bloodgood, “Organizational Routines
as Mechanisms for Knowledge Creation, Utilization and Storage,” describes the role of routines in
embedding knowledge into the organization and emphasizes that they may be difficult to manage.
In the next chapter, David Schwartz and Doron Tauber present “A Maturity Model for Knowledge
Management Systems Integration” which derives from an action research project that documented
the development of 15 KM and IS systems over a 5-year period