Representative: Hello, how can I help you?
Customer: Yes. I had a problem about my phone.
Representative: What seems to be the problem?
Customer: Battery could not charging and device had very heat.
Representative: OK. let me check it.
Yes, your phone can not charge and device very hot.
I Thanks, we can do replacements new phone for you if you want.
Customer: How long will it be?
Representative: You can change next week. Because we have service to many customers. but I can appointment you for next week. Can you wait please?
Customer: No, I can't. Because I don't want to exchange it for anything! I just want my money back!
Representative: Why?
Customer: I don’t believe anymore. I bored for first time this brand. It was disappointing. I don’t want to use this phone.
Representative: OK. Claim down please I will send in a report to my preventative also, I will be explained about you’re feeling and then I will send for your email.
Customer: Okay thank you.
I will wait for your email.
Representative: Sure, thanks. Have a nice day.