4. Findings
4.1. BSC knowledge and implementation In the context of the interviewer’s opening remarks, a
determination of the interviewees’ familiarity with the BSC was made. Only two of the interviewees indicated that they
had never heard of the term previously; however, 8 of the 14 interviewees exhibited no real familiarity with the BSC.
Interviewee J’s comment ‘‘I think that I’ve read that somewhere but I haven’t really worked with that’’, typified
the perspective of many.