HRM Measurement in the 21st Century
From Justifying HR Programs to Supporting Talent Decisions
Future HR measurement systems must be more than merely logical, attractive or even
valid and reliable. It will not be enough merely to demonstrate that HRM programs have good
effects, after the fact. Future measures must tangibly improve decisions about the talent that
most affects strategic success. Future HR information and measurement professionals should
become experts at identifying key talent decisions and the needs of those who make them, not
just creating, improving and tracking the HR measures. The HR data warehouse team we
worked with in one large multinational said, “We have built the most sophisticated turnover