Learning areas addressed in the module
• The participant will:
• Discover their own abilities as active listener via the self-assessment,
• Practise techniques to address opportunity areas
• …and write an action plan for self-improvement
Feedback
“Useful advice & technique/not only for work but also for life”
“The content is not only valuable as a trainer but for any individual;
while it seems common sense, every one needs to be reminded or
increase their awareness especially for managers to increase their skills
as effective leader”