I am a regular customer at your restaurant, and I have never had any problems with your food in the past. While I am relatively certain this was a fluke,I am still concerned about how the bone got into the beans. I would like to know how this might have happened.
I am also concerned with the lack of understanding I received from the staff member who helped me. I don't know if she was working alone or merely misunderstood my request, but she refused to let me speak to her supervisor while I was in the restaurant. I felt she acted very unprofessionally.