the context of air transport, the present work contributes
to reduce the shortage of study with a focus on the ground
services of air cargo terminals.
The new logistics perception shows that there is no
longer an isolated analysis of the areas production, transport
and distribution. What counts today is the integration by
promoting speed and quality processes, reducing costs and
time, and the enjoyment of the new technologies available.
In this sense, the findings of this research can be shared by
companies of several branches of activity. The optimization
of a storage space is favorable for any organization. The
dissatisfaction among employees with some business
processes, as happened in this case, is also a recurring within