nonverbal communication is ambiguous. A shrug or a raised eyebrow can mean different thing or different people. moreover, receivers may have difficulty determining whether nonverbal messages are being sent intentionally. although some popular books on body language imply otherwise, few nonverbal signals carry universally accepted meaning,even within the same culture. thus,nonverbal cues are informative but they are most reliable when accompanied by verbal message and embedded in a familiar culture and social context