A lot of customers don‟t consciously realize that there is much more to a flight than booking and attending it. The price we pay for when purchasing a ticket includes all the supplementary ser- vices we are going to mention in the next chapters. The Core product is the transportation from airport A to airport B. but everything else which accompanies it is called supplementary service, and even if a lot of these services are expected by the customer, he/she doesn‟t consciously pay for it. The following are the necessary steps in the process of delivering the service before the customer gets into the plane. In the following chapter we are going to describe in detail what happens during the flight