I have heard that there were lots of issues on the changing over date. Retailers did not get email, did not read the letter we informed them, could not do the password change. I wonder how much of the issue and how we could resolve the issue quickly.
• For the issue that retailers did not get mail from Fairbanks, I will be happy to see mail feedback to them – pls ensure you cc our regional people related to this also.
• For the issue of did not read the letter and could not do the action as it could be too complicate or they don’t used to the way – can we do the conference call with the group of retailers to inform / educate to make the issue close in batch ? Would it be possible ? Would this helps?