The opinion from the new employee about the hotel is “high class”,”luxury”,”Ritzy”.It is set up under the Cesar Ritz,who is a Swiss sheep herder’s son,had fired from four jobs. And in 1898 he opened the hotel named Cesar Ritz.And then formed a management company that very big include the Carlton in London and other hotels in European and North America.They believed that “the customer is never wrong”. And the theory of the hotel process it again after the Boston Hotel.(Boston Hotel opened in 1927 is the only one of the Ritz-Carlton hotels in the United states that survived the Great Depression),the Boston Hotel set the standard for hotel luxury in this country-----elegant dining room, private baths,scrupulous attention.In 1983 set up the Ritz-Carlton Hotel Company under William B.Johnson who has an Atalanta-based chain of waffle restaurants.Now we used the name Ritz-Carlton .In 1998 Marriott International manage the business of the hotel chain.