6. Good governance means engaging stakeholders and making
accountability real
u Can I easily get information to answer all these questions?
u Are there opportunities for me and other people to make our views
known?
u Does the organisation publish an annual report containing its accounts
for the year? Are copies freely available? Is the content informative?
u How do I fi nd out what decisions were taken as a result of my and
others’ opinions being asked for?
u Are there opportunities to question the people in charge about their
plans and decisions?
u Can I easily fi nd out how to complain and who to contact with
suggestions for changes?