Product quality problem:
There was no problem about quality of the product but our customers still informed about sealant labels which are not placed properly. A cartridge is stick to another.
Hibi-san said that there was no report about this in OEM model (WS-222T). He will check on the packing process of model WS-222K and informed SKY later. Piya-san recommended checking on glue/sticker specification from Purchasing Department.
About carbon particle in sealant as mentioned before in previous meeting, YRTC already checked product quality. Products delivered to SKY have quality regards to the standard which has a bit lower appearance than other OEM products but adhesion is in a good condition.
SKY reported that we understand about this matter but some customers concern on appearance. YRTC said appearance is not affected to product quality / adhesion.
SKY requested if YRTC has production report; please specify appearance of each lot. SKY could arrange the higher rank of appearance to customers who concern about this matter because not every customer concern about an appearance after sealant applied.
Competitor:
Protite has continued promoting sealant since May 2013 which has much cheaper than Hamatite (cheaper than cost of SKY buying sealant from YRTC).
In May 2014, Sunstar came back to after market again. However, the price is still more expensive than Protite.
From Protite approaching in the market, our big customer, Petch Mongkol Glass, order from SKY only 500 cartridges per month (1/4 of normal order in the past).
YRTC together with SKY staff will go to visit the customer. Kongsak-san will make an appointment with customer and inform Tsuda-san.