This is rie from expedia.co.jp travel agent.
As i talked Ms Tawn abour below customer's reservation.
Expedia itinerary number: 15686190087 
Expedia booking ID: 618306649 (24)
Check in: 2/7/2016
Check out: 2/8/2016
Reserved for:lga Kozue
This reservation is prepaid booking,so the customer paid to expedia.co.jp,but hotel charged accomodation fee from customer's 
credit card.
Please see attachment file,and please refund to the customer as soon as possible.
When you reply email,please do not change subject and provide your full name and job tittle.