Using positive language tends to reduce conflict, improve communication, reduce defensiveness in others and helps portray the speaker/writer as credible and respectable.
Language is an exceedingly powerful tool. Whether you communicate orally, or in written form, the way you express yourself will affect whether your message is received positively or negatively. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language.
In this article we are going to be looking at ways you can communicate in a more positive way that is more likely to elicit cooperation rather than argument or confrontation. Whether you are communicating with clients/customers, your staff, or other government employees, you can use positive language to project a
helpful, positive image rather than a destructive negative one.