By means of a rather comprehensive review of the literature on
enterprise system knowledge management, this paper investigated
the major concerns of the different lines of research which arise as
the consequences of two distinct characteristics of ERP-specific
knowledge: tacit and process-based nature of enterprise system
knowledge. Fig. 1 summarizes these two areas of concern in enterprise
system knowledge management along with their facilitators
that moderate their negative effects which are identified to be prevalent
in cases studied by different researchers. The first area concerns
the effects and implications of the tacit chunk of ERP-specific
knowledge. The subject of tacit knowledge management is
addressed extensively in the literature and different issues along
with their respective mitigating solutions are provided in various
research works [16,5,10].