Good afternoon Thongkam
The SLI comes from the Shipper OPTI Medical when they put temperature requirements on their SLI this makes it no longer General Cargo
Opti Medical is the producer of the goods therefore we must go by what is on there SLI as we do not produce these goods and we have no way of knowing. In the future is this cargo is not Keep Cool then they have to state on their SLI that it can go as General cargo even with the Temperature restrictions that they have on the SLI
Hope this clear the matter up for you