Because corporate reputation is value-based, it enjoys a strategic
advantage over corporate image. While both are dependent upon individual
perceptions, the strength of a positive reputation will be greater
than a positive image. Part of the reason is that an image is less permanent
and more variable because it is based upon beliefs and feelings while
reputation, based upon values, is less subject to short-term change.
Another is that a company ’ s reputation will be more stable in the presence
of negative publicity. Because it is value-based and not belief-based,
negative information about the company will have a much more difficult
time altering the association in memory.