Transfer of training was chosen as an indicator of the effectiveness
of WBT in organizational contexts. Transfer of training can be defined
as the degree to which trainees apply to their jobs the knowledge and
skills they learned from a training experience[41–42]. From an organizational perspective, learning via training is not enough, in and of
itself, to achieve training effectiveness[43]. The major objective of organizational training efforts is to transfer the skills and knowledge acquired in training to the workplace[43,44]. The results of previous
research have shown that user satisfaction positively influences
transfer of training (see, for example, [45–48]). Thus, we adopted
the following hypothesis: