In the light of the findings of this study, the following conclusions are drawn:
1) Provide evidence that quality and excellent education happens in an organization with high level total quality management indicators.
2) TQM can be applied to higher education, but it must be modified to fully recognize some unique aspects of education viz., education is a service industry with no visible, tangible product. Benefits of TQM include heightened employee morale, better teamwork among departments, bridging faculty–staff functions, increased quality from customer viewpoint and