MAIN DUTIES:
Technical Responsibilities
• To check guestrooms.
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
• To prepare and issue room status report for room maid
• To report and follow up on repair and maintenance.
• To document all daily activities and events such as guest complaints in the logbook.
• To attend to guest requests and complaints. Takes corrective action.
• To assist in the inventory of guestroom linen.
• Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.
• Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
• Collects room attendant’s reports and keys for submission to service coordination/Asst. Housekeeper.
• Reports and turns over any items left by guests to Lost & Found in-charge.
• Maintains high standards of cleanliness of all guest and service elevators.
• To liaise closely with Front Office regarding guestroom status
• To report for duty punctually wearing the correct uniform and name badge at all times.
• To provide a courteous and professional service at all times.
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety