According to Quality Manual clause 8.5.2 & 8.5.3, Quality Procedure "Management of request for corrective action & determination of preventive action _ QM-QP-003 is called out. Anyhow, the actual procedure establsihed is with title "Corrective and Preventive Action Procedure" (QM-QP-003 Rev 03 dated 22/2/2008). The two documents shall be reviewed to ensure consistency.
Meanwhile, It was found the preventive action process is never spelled out althought the proedure QM-QP-003 is calling for preventive action process.