Resource and workload management must be periodically reviewed to assess how well resources have been managed to minimize capacity gaps and how well workloads have been scheduled to utilize resources.
This report displays the actual workload that occurred each day in hours (green), the actual work that was completed in hours (blue), and the actual hours of resource capacity that day (red). The capacity gaps (+/-) are easy to spot. Notice that on some days workload completed exceeded workload occurred after some days where there was a negative capacity gap. This indicates that the department worked on back logged items that were not completed during a spike in the workload.
Tools like this help managers consistently manage their department's resources and processes to within very small variances of zero resource capacity gaps (+/-), zero backlogs, and 100% completion of high value work such as monetary transactions, customer retention activities, and new business activities.