The most important of today’s sales skills is simply understanding the buyer. It’s the foundation of effective selling. But it involves more than just understanding who the buyer is. As my partner Craig Rosenberg likes to say, “This isn’t just about knowing what brand of coffee the buyer drinks”. Instead, it’s about identifying the experience that the buyer wants to have as they consider making a purchase in your market. You buyer has a set of expectations about that experience and your job as a salesperson is to exceed those expectations. You can’t exceed them if you don’t understand the experience that the buyer wants to have. - See more at: http://blog.topohq.com/sales-skills-18-skills-every-salesperson-master/#sthash.YSA500Me.dpuf