What’s this? Another contradiction? Nope—this is a clear and complementary principle. The way to avoid violating Principle 1 is to have a recognized process for change. Most attempts at any sort of
standardization in a company fail because there is no recognized change process. This means that either too many changes are made or the system is stifling due to stagnation. Management needs to establish a clear change process focused on who can recommend change, what are the key points to be considered, and who approves the change. People can play the game—as long as they play by the rules. Even the X-Games have rules.