Let me reiterate , the ASP did not download the latest version of test log tools. please get them to download the latest version. In future for all issue and problem found , I expect basic troubleshooting from ASP and CSM to verify . All my ASP is doing it without any issue . there is nothing wrong with the shipping test tools.
You have to try it out yourself do not depend or trust ASP. most of the time ASP will not follow or did not download the latest version.
Documents and softwae to be updated to the latest before the issue is escalated to HQ or me.
I have already told you check software , check documents . check process of ASP. these are all operation and troubleshooting skill.